Terms of service
Last updated: October 17, 2025
Welcome to Beach Mate Australia! These Terms outline how we operate and what you agree to when shopping with us.
By using our site or making a purchase, you agree to these terms.
🏖️ Who We Are
We’re Beach Mate Australia — a small Gold Coast business creating sustainable, sand-free beach mats made from recycled plastic bottles.
Our mission: make beach days easier, cleaner, and more conscious.
🛒 Shopping with Us
When you place an order, you agree that:
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All details you provide (name, address, payment info) are accurate
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You’re authorised to use the payment method provided
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Prices are listed in AUD and do not include GST
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Shipping estimates are approximate, but we’ll always do our best to dispatch quickly
We reserve the right to refuse or cancel an order if there’s an issue with payment, stock, or a pricing error.
📦 Shipping & Delivery
Orders are packed and shipped from the Gold Coast, QLD.
We generally dispatch within 3–4 business days, and delivery times vary depending on your location.
You’ll receive tracking information by email once your order ships.
We’re not responsible for postal or courier delays, but if something goes astray, reach out — we’ll help however we can.
🔁 Returns & Warranty
We offer a 60-day return policy for change of mind — no questions asked — provided the product is unused, unwashed, and in its original packaging.
Customers cover return shipping unless the item is faulty or damaged.
All Beach Mates come with a 12-month warranty for manufacturing defects.
If something’s not right, please contact us at hello@beachmate.co. We’re a small team and pride ourselves on friendly, fair service — we’ll always do our best to make it right.
See our Returns & Warranty Policy for more details.
💳 Payments
We accept major credit cards, PayPal, and Shop Pay.
Payments are processed securely by Shopify Payments or trusted third-party providers.
We never see or store your payment details.
🏷️ Product Information
We make every effort to display product colours and descriptions accurately.
Minor variations may occur depending on your screen or device settings.
🛠️ Intellectual Property
All text, designs, logos, and images on this site belong to Beach Mate Australia.
Please don’t copy or reproduce them without permission — but feel free to share our brand love on socials 💛
⚖️ Liability
We can’t be held responsible for indirect or accidental damages arising from misuse of our products.
Always follow the included care instructions to keep your Beach Mate looking great season after season.
📧 Contact Us
Questions or feedback?
Email us anytime at hello@beachmate.co
Beach Mate Australia — Elanora, QLD
🔄 Updates
We may update these Terms occasionally to reflect business or legal changes.
The most current version will always be available on this page.